Our services

From full parts and labour service contracts to a single on-site repair, TLC Support have been supporting the nation’s beauty and medical sectors for over 15 years.

Approved and fully-trained by the global leaders in aesthetics technology, our service engineers travel throughout the UK, keeping your equipment working and your team productive.

Call now: 0208 279 5263

9am – 5pm, Monday to Friday
or email: service@tlcsupport.co.uk

Emergency Call Out (24/7)

from £250

Single site services

from £400

Labour-only service contracts

from £800

Parts & labour service contracts

from £2,100

The cost of parts and VAT at 20% should be added to these prices.

For Syneron Candela, Deka and InMode Invasix

Emergency Call Out

Needed if your unit isn't working as it should be. An engineer will visit, diagnose and repair the machine on site wherever possible. The first hour on site is included with any additional time charged on an hourly basis.

Parts included?

charged separately if required

Phone support?

Price

From £250

Single Site Service

An engineer will visit your practice and carry out a full service on your machine in line with manufacturer recommendations.

Parts included?

charged separately if required

Phone support?

Price

From £650

Bronze Service Contract

This labour-only contract includes x1 full service and x2 emergency callouts or upgrades per year.

Parts included?

charged separately if required

Phone support?

Price

From £850

per annum

Silver Service Contract

This labour-only contract includes x1 full service, x1 bi-annual service, and x2 emergency callouts or upgrades per year.

Parts included?

charged separately if required

Phone support?

Price

From £1,050

per annum

For LPG and
General Project

Emergency Call Out

Needed if your unit isn't working as it should be. An engineer will visit, diagnose and repair the machine on site wherever possible. The first hour on site is included with any additional time charged on an hourly basis.

Parts included?

charged separately if required

Phone support?

Price

From £250

Single Site Service

An engineer will visit your practice and carry out a full service on your machine in line with manufacturer recommendations.

Parts included?

charged separately if required

Phone support?

Price

From £400

Silver Service Contract

This labour-only contract includes x1 full service and x2 emergency callouts or upgrades per year.

Parts included?

charged separately if required

Phone support?

Price

From £800

Per annum

Gold Service Contract

This parts and labour contract includes x1 full service and x2 emergency callouts or upgrades per year.

Parts included?

Yes (all parts included except consumables or wear and tear items, e.g. rollers, hand pieces, filters and keymodules)

Phone support?

Price

From £2100

Per annum

Are discounts available for multiple machines?

Yes, absolutely, but only for organisations with two or more machines housed at the same location and only for those signed up to our Silver Contract (labour only).

  • 2+ machines –10% discount on the total contract value
  • 4+ machines – 20% discount on the total contract value

Advanced aesthetic equipment maintenance

Headed up by Mark Hauxwell, a service engineer with over 15 years’ experience, TLC Support is the medical and beauty sectors’ first choice when it comes to maintaining and repairing their critical aesthetics technology. The equipment we service helps enhance natural beauty and boost self-confidence whilst providing a valuable income stream to our clients’ clinics and salons. When that equipment fails due to mechanical issues or poor maintenance, however, clients or patients are inconvenienced, hopes are dashed and business revenue is hit hard. It’s no wonder, therefore, that getting it up and running quickly becomes your number one priority.

Thankfully, not only is TLC Support an authorised distributor and service agent for LPG, General Project and EME Aesthetica, our service engineers have also received extensive training from the likes of Syneron-Candela, InMode Invasix and DEKA. Ideally positioning us to support our clients, these relationships give us direct access to genuine, approved parts, allowing us to maintain their equipment to the very highest standards whilst ensuring compliance with manufacturer guidelines. To learn more about our emergency call-outs, one-off repairs or ongoing maintenance contracts, why not get in touch? A member of our team will be happy to help.